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Threat to jobs due to AI: The impact of Artificial Intelligence (AI) in India is no longer just a matter of discussion; It is rapidly changing workplaces. From data entry to legal research, many jobs are being automated by machines. Experts believe that AI will eliminate many job profiles in the coming years, while some new jobs will emerge.
The trend of AI is increasing rapidly around the world, due to which many types of jobs are rapidly disappearing. A recent statement from Google CEO Sundar Pichai shows how AI is changing work at every level. He added that “one day, AI may even take over roles like CEO.” This message is not a cause for concern, but an indication that no job is completely safe. In India, from BPO to the financial sector, tasks involving repetitive and rule-based processes are increasingly being automated. Nvidia CEO Jensen Huang claims that AI will create as many millionaires in the next five years as the Internet did in 20 years. It is clear that some jobs will be lost, some will be replaced by new jobs, and some new jobs will grow rapidly.
Data entry and back-office jobs almost disappeared.
AI is mainly eliminating jobs that are completely repetitive. Roles like data entry, form filling and document processing are now being handled by AI-enabled software and RPA bots. In IT hubs like Delhi, Gurugram, Noida and Pune, machines are completing thousands of back-office tasks themselves. Experts say that by 2030, shared services jobs could decline by as much as 30%. This means that if your work is limited to reading Excel sheets, emails or scanned files, AI can simply kill you.
Direct impact of AI on customer support and BPO agents.
India’s largest BPO sector is rapidly changing due to AI chatbots and virtual assistants. Companies are now outsourcing basic support functions like refunds, ticket booking and account updates to AI. NASSCOM estimates that by 2028, about 10 lakh low-end BPO jobs could be replaced by AI. Night shift call centres, which once employed thousands of people, are now operated by AI-powered voice bots. The customer is still “always right,” but now they’re talking to algorithms, not humans.
Basic coding and the role of junior developers is changing.
Tools like GitHub Copilot and ChatGPT have changed the way coding is done. Companies like Infosys, TCS and Wipro are now using AI tools to write basic code, reducing the need for new developers. A report from the World Economic Forum suggests that 40 percent of new coding activities can already be done by AI. This means that the skills that can be performed by AI are no longer sustainable. But developers who learn to use AI will definitely succeed.
Rapid automation of office administration, scheduling and HR support jobs.
Managing calendars, scheduling meetings, sorting emails—all these tasks are now done in minutes with the help of AI assistants. Microsoft 365 Copilot and Google Gemini are reducing the need for administrative staff in companies. A report by KPMG suggests that by 2026, about 45 percent of HR and administrative functions will be optimized by AI. As a result, permanent administrative roles are declining rapidly.
Bookkeeping, payroll and account documentation are at risk.
Platforms like Tally AI, Zoho Books, and QuickBooks are now automating invoicing, payment tracking, taxation, and payroll processing. According to an EY report, up to 60 percent of financial documentation is now automated. The accounting profession will not disappear, but the nature of the jobs in it will change. Companies will need people who can understand and monitor AI outputs.
Due to huge decline in content rewriters and copy-paste work,
AI-based writing tools have almost taken over the content rewriting industry. Freelance writers used to make money by rewriting press releases, but now models like GPT can do it in a matter of seconds. According to FlexC’s 2025 report, low-skilled content projects have declined by 35 percent. In the future, only those writers who can provide original ideas and analysis will survive.
In India’s LPO sector, AI like Casemine and VakilSearch
Tools have made research and document preparation easier. Now, AI can read countless case laws, prepare briefs, and draft basic legal documents in a matter of seconds. A report by LegalTech India suggests that by 2030, up to 40 percent of paralegal work could be completely automated. The legal field will remain the same, but those working in it will have to become experts in AI-based research.