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Bangalore: In the case of Rit Appeal No. 1623/2025 (Karnataka State Film Chamber of Commerce Vs. Multiplex Association of India) filed in the head bench of the Karnataka High Court, the Hon’ble Court has ordered 30.09.2025 on the range of Rs 200/- on the range of Rs 200/- on the range of Rs 200/- on the range of Rs 23.09.2025 on the range of the following order.
Record Management:
Every ticket sold to the defendant number 1 and all the multiplexes operated under it is directed to keep a comprehensive and auditable record. Records should include the following:
Date of sales and time, online or physical counters booking, credit/debit card, details of payment made through UPI net banking or cash, collected amount, GST unit.
All cash transactions should be issued as digitally as foundable receipts and the cash register should be signed daily by the multiplex manager.
Electronic transactions.
If the applicant succeeds in the final decision of this appeal/petition, then all the amount collected through electronic mediums (excluding applicable GST) will be returned to those individual customers who booked tickets through the same payment method used for booking.
The defendant number 1 will submit a refund process plan to the licensing authority within 45 days from today, in which the process of corresponding will be clarified to the customers. After approval by the licensing authority, it will be presented before this court for final approval.
In this context, according to the Honorable Karnataka High Court’s decision, it is necessary to safely reserve the public or electronically received tickets for the current film screening, while the owners of multiplex theaters are required to keep the complete record of all types of cinema ticket sales.
In this case, the Hon’ble High Court has issued the above instructions keeping in mind the interests of applicants, state and consumers, so that the additional amount taken from consumers in the final order issued by the High Court in relation to the writ petition/appeal can be returned in the same way as they paid, the public information officer of the Home Department (Prison and Cinema) and the Under Secretary of the government said in a statement.