News India Live, Digital Desk: There is a relief news for the LPG consumers of Jharkhand. If you are also a consumer of Ujjwala scheme or normal LPG connection and you are facing any kind of problem in booking a new cylinder, delay in delivery or getting refill, then now you do not need to worry. Jharkhand government and oil companies have signed an agreement for quick redressal of consumer complaints. special toll-free number Has been released. Through this number, you can lodge your complaint sitting at home and also track its status.
The arbitrariness of gas agencies will be curbed
It is often seen that during festivals or when demand increases, some gas agencies are reluctant in home delivery of cylinders or demand extra money. Even in remote rural areas of Jharkhand, consumers have been receiving complaints of not getting gas on time. Keeping this in mind, the administration has implemented a transparent system. Now consumers directly 1800-233-3555 Or you can register your complaint by calling the state level helpline. Apart from this, complaints regarding illegal recovery or theft of gas (weight issues) can also be made through this medium.
Complain about these problems immediately
Consumers can use the toll-free number when they encounter the following problems:
Non-delivery on time after gas booking.
Demanding more money than the price fixed by the hawker.
If there is suspicion of less gas in the cylinder.
Unnecessary delay by the agency in taking new connection.
In case the subsidy money is not credited to the account.
Digital tracking and feedback system activated
Now the LPG distribution system in Jharkhand has been completely digitalized. As soon as you call the toll-free number, your complaint will be registered with the concerned company (Indane, HP, Bharat Gas) and you will be given a ‘Complaint ID’. Officials are now also taking feedback regarding disposal of complaints directly from consumers. The government has made it clear that action can be taken to cancel the licenses of agencies that violate rules or harass consumers.
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