The country’s first AI-based cyber helpline center will be established in Bihar; tasks that typically take 18 minutes will be completed in just 6 minutes. Country’s first AI based cyber helpline center will be built in Bihar. 18 minutes work will be done in 6 minutes.

To crack down on cyber criminals and thugs in Bihar, the state government is going to make a revolutionary technological change. Bihar’s Cyber ​​Helpline Call Center (1930) is soon going to be completely Artificial Intelligence (AI) based. With the implementation of this technology, complaints of victims of cyber fraud will be registered in much less time than at present, which will help the police to take prompt action and provide the victims the benefit of ‘Golden Hour’.

According to officials, this center being built in Bihar will probably be the country’s first AI-based cyber helpline call center, which will be completely ready in the next three to four months (by August-September 2026).

Machine will file complaint instead of human operator

In the present system when a victim calls 1930, a human operator listens to his entire statement and manually registers the complaint on the computer. This process takes an average of 16 to 18 minutes per case.

What will change with AI?

The new system will use AI-enabled interface and real-time voice-to-text technology on the 1930 helpline. The machine will directly listen to the complainant through a fixed list of questions (structured questionnaire), instantly convert it into text and update the database. With this, the time for filing complaints will reduce to just 5 to 6 minutes. Besides, typing or spelling mistakes will also be eliminated.

The ‘pattern’ and ‘digital device’ of fraud will be identified immediately.

With the implementation of this modern system, the new Cyber ​​Crime and Security Unit (CCSU) of Bihar Police will get many major benefits:

• Analysis of Pattern: The AI ​​system will immediately catch what new method or trend the fraud is being carried out.

• Tracking of suspicious devices: The mobile or digital devices with which different people have been defrauded more than once will be identified in the blink of an eye.

• Multilingual Support: In future, there is a plan to make this call center multilingual, so that the victims will be able to easily lodge complaints in their local Bhojpuri, Magahi or Maithili language.

Victims’ money will be saved in ‘Golden Hour’

The first two hours are called the ‘golden hour’ in cases of cyber financial fraud. If a complaint is filed during this period, it is very easy to freeze the money stolen from bank accounts. With the advent of AI, information will reach banks and related financial agencies immediately, which will save the public from losing their hard-earned money.

Huge surge in calls due to implementation of IVRS: A look at the figures

Cyber ​​Wing IG Ranjit Kumar Mishra said that work in this direction had been started since the formation of the new Cyber ​​Crime and Security Unit (CCSU) in February 2026. As an initial step, IVRS (Interactive Voice Response System) has been implemented in 1930, which has shown excellent results.

The victim will have to keep the following information ready during IVRS:

When you call 1930, the automated system will ask you for the following details as primary information, which you must enter correctly:

1. Name and account number of the victim’s bank.

2. Transaction ID or UTR number.

3. Date and exact time of cyber crime or incident.

4. Mobile number/details of the suspect or fraudster (if available).