News of railway passengers work! Train late or AC bad, now you will get full refund, know what is the rule and way

New Delhi: Crores of people travel every day by Indian Railways, and during this time they also have to face problems. Sometimes the train is late for hours, sometimes the AC coach’s AC stops working in summer. But do you know that in such situations you are entitled to get all your money back from the railway?

Yes, now you don’t have to worry. There are some special rules of the railway, which can give you complete refund of tickets in such a situation.

1. When the train is late for more than 3 hours
If your train is 3 hours or more late from your scheduled time and you do not want to travel by that train, then you can withdraw your ticket.

• Rule: This rule applies to all types of tickets, confirmed, RAC, and Waiting List.

• Condition: You have to cancel the ticket before the actual departure time of the train and file TDR (ticket deposit receipt).

• How to get refund:

  • Counter Ticket: You can cancel the ticket by going to the ticket counter at the station and can get the refund immediately.

  • E-ticket (online): You have to file TDR online by visiting IRCTC website or app.

    
    

2. When AC does not work in AC coach
If you are traveling in AC coaches (eg 1ac, 2ac, 3ac, AC chair car) and AC is spoiled during the journey, you are entitled to refund.

• Rule: Railways have to return the difference between AC and non-AC class fare.

• What to do: On-duty during the journey TTE (traveling ticket examiner) Contact and get them written on your ticket that AC is not working. This will be the biggest proof for you.

• How to get refund: After the journey is complete, you can refund claim by filing TDR with a ticket certified ticket by TTE.

What is TDR and how to file it?
TDR (Ticket Deposit Receipt) is a process of claiming refund. For online tickets, log on to IRCTC website or app, go to ‘My Account’ and click on ‘My Transactions’ and select ‘File TDR’ there. There you have to give the reason for the refund and complete the process.

So next time you face such a situation in the railway, do not be silent. Know your rights and get back your money under the rules.