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A very important, useful and biggest news of this time is coming out from the administrative front for the residents and general public of Patna, the capital of Bihar. If you too have been troubled by serious problems like electricity bill irregularities, land-property disputes, name being added to the ration card, water shortage or not getting the benefits of any government scheme for a long time and are tired of making rounds of government offices, then now you do not need to worry at all. In coordination between Patna district administration and various departments of the state government, a mega mega event of special ‘Sahyog Shivir’ is going to be organized in many major areas of the capital. The biggest objective of these camps is to provide quick and transparent redressal of the complaints of the general public on the spot. The most important thing is that for those who cannot physically reach these camps, the government has also started a wonderful digital facility to lodge online complaint and live tracking through internet from home. Let us know in detail from the perspective of a ground reporter where these cooperation camps are being organized in Patna this time and how you can reach here for permanent solution to your problems.
Know in which major intersections and government offices of Patna the counters of Sahyog Shivir will be decorated.
According to the official information issued from the Patna District Magistrate (DM) office, this time keeping in mind the huge crowd of people and convenience, the scope of cooperation camps has been increased considerably. Special hi-tech pandals and counters are being made for these camps in all major subdivisions and blocks of the capital. These camps will be organized as per the schedule mainly in the local municipal corporation offices, Vikas Bhawan and block headquarters of Patna Sadar, Gardanibagh, Kankarbagh, Phulwarisharif, Danapur, Gaighat and Patna City. In all these camps, from 10 am to 5 pm, all the senior administrative officers of the district, like SDO, Circle Officer (CO), Block Development Officer (BDO) and engineers of electricity and PHED departments will be present themselves, listen to the complaints of the public and dispose of the files on-spot.
From electricity, water, ration card to land dispute, every problem will be resolved on the spot.
It is often seen that the general public has to wait for several weeks for a small task, but the entire functioning of these cooperation camps has been made completely different and people-friendly. In the camps this time, priority will be given mainly to the pending cases of Chief Minister Housing Scheme, Old Age and Widow Pension Scheme, making a new ration card or making corrections in it, mutation of land and Aadhaar card updation. Along with this, in view of the monsoon season, a separate dedicated counter is being set up for citizen complaints related to water logging, cleaning of drains and fogging so that action can be taken directly on the ground within 24 to 48 hours.
The hassle of going to office is over! Register your complete complaint online sitting at home using your smartphone
This time, the Information Technology Department of Bihar Government has taken a big step towards making the cooperation camps completely digital and paperless. Those working people, elderly or women who cannot reach the counter of the camps due to sunlight and crowd, can visit the official Public Grievance Redressal Portal (IGRMS) of Bihar Government or the official website of Patna District Administration through their mobile or computer and choose the option of ‘Online Sahyog’. Here you will have to fill a simple form by entering your mobile number and upload the documents related to your complaint. As soon as the online complaint is registered, a unique grievance number will come on your mobile, through which you will be able to know sitting at home which officer has taken what action on your complaint.
Strict instructions from the district administration, careless employees and officers will be punished for their negligence.
Patna District Magistrate has held a high level review meeting with officials of all departments to ensure the success of this year’s cooperation camps. The District Magistrate has warned in a strict tone that any complaint coming in the cooperation camps should not be kept in abeyance. Every counter will be monitored directly from the district headquarters through CCTV cameras and helpdesk. If any case of deliberately postponing or postponing public work comes to light at the level of any employee or officer, then departmental disciplinary action will be taken immediately against them and a strict decision can even be taken withholding their salary. Seeing this unprecedented strictness of the administration, it is hoped that this time the age-old problems of the people of Patna will be completely eradicated, therefore, without any delay, take advantage of these camps with your complaints.