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Booking tatkal or confirmed tickets on the IRCTC portal of Indian Railways is considered no less than winning a battle. Often, as soon as the window opens at 10 or 11 in the morning, the site slowing down, getting entangled in the captcha code and seats going into ‘waiting’ while filling the passenger details are common problems faced by crores of passengers. But now Artificial Intelligence (AI) has surprised everyone by completely automating this entire complicated process.
A video of a tech creator is becoming increasingly viral on social media, in which he showed how a customized Autonomous AI Agent automatically completed all the tedious tasks of ticket booking without any human intervention. The creator just gave a simple voice/text command and everything else happened in the blink of an eye on the screen.
In the viral video, the tech creator gave only this prompt to an autonomous browser agent: “I have to book a Third AC (3A) ticket in a superfast train going from Delhi to Lucknow tomorrow evening.” What happened next stunned internet users:
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Smart Train Searching: The AI agent immediately opened the official website of IRCTC, scanned all the available trains on the Delhi-Lucknow route and selected the superfast train that took the least time.
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Seat Availability and Class Selection: The system made a real-time check of vacant seats in the third AC coach and proceeded to book the best option.
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Automatic Form Filling: The AI filled the form with the user’s pre-saved database of name, age, gender and birth preference (like lower or side-lower) in seconds without any typing errors.
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Captcha Bypass and Payment Screen: AI understood the captcha with the help of visual recognition technology and directly led to the UPI/QR payment screen prompting the user to simply enter the PIN.
As soon as the video went viral, while this magical use of technology is being praised on social media, a serious debate has also erupted regarding cyber security and railway rules:
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Strengths of Autonomous Browsing Tools: The creator explained that this is not an illegal hacking script, but the use of modern Large Language Models (LLMs) and browser automation tools (such as computer-using AI models) that click and type by looking at the screen like a human.
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IRCTC’s stringent security standards: IRCTC takes strict action against illegal automation software and unauthorized bots. However, such personal AI assistants used at the individual level may in the future take the form of official in-built AI chatbots of ticketing platforms.
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Secure Payment Layer: It was also clarified in the video that AI never enters your UPI PIN or bank OTP itself. In terms of security, the final authentication (Final OTP/PIN Authentication) always remains in the hands of the user.
Tech experts believe that this video is a clear glimpse of how our digital work is going to change in the coming 1-2 years. Users will no longer have to do everyday tasks like e-commerce shopping, flight web-checkin, utility bill payment and train ticket booking manually. Personal AI agents will handle all this in the background on just one voice command.
At present, the viral video of this tech creator has definitely given hope to the common passengers that in the coming time, they can get freedom forever from the slow speed of IRCTC and the stress of ticket booking.