Saturday , November 23 2024

Mobile app launched to complain about ticket booking and train tracking issues

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Currently, rail passengers have to use various apps like 'IRCTC Rail Connect' for ticket booking, 'e-Catering Food on Track' for food service and 'National Train Inquiry System' for checking train status. . However, after the arrival of this super app, passengers will be able to fulfill all their needs on a single app.

Lakhs of passengers travel by Indian Railways every day. During this time they need many facilities. For this, he downloads different apps from Play Store, through which he can know the status of his train and other details. Now, to solve this problem, Indian Railways is preparing to launch a 'super app' soon, so that railway passengers will not need to download different apps. Through this super app, passengers will get all the services like ticket booking, PNR status, train status and catering on a single platform. This app can be launched by the end of the year.

Various applications currently in use

Currently, rail passengers have to resort to various apps like 'IRCTC Rail Connect' for ticket booking, 'e-Catering Food on Track' for food service and 'National Train Inquiry System' for train status. However, after the arrival of this super app, passengers will be able to fulfill all their needs through a single app.

This is the plan of the railways

This super app is being developed by the Center for Railway Information Systems (CRIS), which looks after the design and development of various information systems of the Railways. This app will work closely with the existing system of IRCTC (Indian Railway Catering and Tourism Corporation). Many services like ticket booking, catering, tourism services will be integrated with this app. IRCTC is also considering this app as a means to increase its earnings. In the financial year 2023-24, IRCTC has invested Rs. Net profit was Rs 1,111.26 crore, of which 30.33 per cent was contributed by ticket sales alone.

Currently, IRCTC's Rail Connect app has exclusive rights for booking reserved tickets and the app has been downloaded more than 100 million times. But, with the arrival of the new super app, Railways will be able to strengthen its services and reach them directly to the passengers. This app will not only provide convenience to the passengers, but it is also likely to increase the revenue of the Railways.