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In recent times, serious questions have once again been raised regarding the safety standards in the Indian aviation sector, the main reason for which is the major technical negligence that came to light during the Air India flight from Phuket to Delhi. According to media reports and aviation experts, during the operation of this flight, safety protocols were ignored by the crew members and the airline operator, which could have put the lives of the passengers at risk. When technical glitches in long-haul flights like international flights are ignored, it not only exposes the poor governance of the airlines but also brings a bad reputation on the Civil Aviation Authority’s oversight. Ever since this incident came to light, there has been an atmosphere of anger and fear among air passengers across the country as people have been forced to wonder whether India’s major airlines are now putting the safety of passengers at stake. Aviation security experts believe that such incidents cause huge damage to the reputation of the aviation industry and demand immediate strict corrective measures.
In the investigation report that has come out, many such layers related to technical lapses and maintenance during Air India flight have been revealed which are surprising. According to the report, the plane had ignored some general warnings during the mandatory pre-flight inspection, which could have led to a major accident in the future. Apart from this, there was also a severe lack of communication between the cockpit crew and the ground engineering team, due to which the pilots failed to take timely decisions. The management of the airline has proved to be a complete failure in following the standards set for operating international flights. Such incidents make it clear that in commercial flights, profits and punctuality are being placed above the safety of passengers, which is not acceptable under any circumstances. The investigating agencies have sought answers from the top officials of the airline and the maintenance department to get to the bottom of the matter so that such negligence can be prevented from recurring in future.
The Directorate General of Civil Aviation (DGCA) of India has made very strict and clear rules for all the airlines of the country, keeping the safety of passengers paramount. According to DGCA guidelines, any aircraft can be allowed to fly only if it meets 100 percent of every technical and safety standard. If an airline operator violates these rules or is negligent in maintenance, there is a provision to impose heavy financial fine on him as well as suspension of his license. Despite this, such negligence by a big and reputed airline like Air India shows how weak the internal control system has become to ensure compliance with the rules at the ground level. Passengers say that air fares are continuously skyrocketing, but the claims of facilities and security provided in return are proving to be hollow. In such a situation, the regulatory bodies should not be limited to merely issuing notices but should take direct and strict legal action against the airlines so that the confidence of the passengers can be restored.
As soon as the news of security lapse in this Air India flight from Phuket to Delhi spread, an unknown fear has settled in the minds of international traveling passengers. Phuket is a very popular international tourist destination from where thousands of tourists travel to India every day, hence such negligence on this route is extremely worrying. When people are traveling with their families at an altitude of thousands of feet, they completely trust the pilots and crew of the airline, but when the same trusted institutions become victims of negligence, this thread of trust breaks. Passengers are angry over this incident on social media platforms too and people are tagging Air India and asking tough questions about their safety. Such incidents also directly impact the global image of the Indian aviation sector as foreign tourists have also started questioning the security arrangements of Indian aviation companies. Airlines have to understand that the passenger is not just a customer but the entire responsibility for his safety lies directly on the shoulders of the company, which cannot be ignored at any cost.
To curb these dangerous mistakes in the sky and the arbitrariness of the airlines, the government and regulatory bodies will now have to take some very strict and decisive steps. Firstly, an independent high-level technical audit of the maintenance department and flight operations of each airline should be conducted so that hidden deficiencies can be detected in time. Furthermore, the excessive work pressure on pilots and crew members during flight should be reduced as fatigue is also a major reason for such wrong decisions and technical lapses. While further strengthening the rights of passengers, the provision to immediately pay huge compensation to the aggrieved passengers if any airline compromises with safety should be tightened. Unless a strict noose is tightened on the airlines on the economic and legal front, it will not be possible to completely stop such incidents. Ultimately, to make Indian skies completely safe, the government, airline managements and passengers must work together to create a transparent and accountable system.
