Now the government will soon announce guidelines to get rid of the problem of spam calls and fraud messages.

Avoid unsolicited banking-finance calls: The problem of most people getting unwanted calls related to loan, credit card and other finance will now be curbed. The central government may soon issue guidelines in this regard. The Department of Telecommunications and TRAI have prepared a draft in this regard. Which will be presented soon.

New guidelines will be issued named Prevention and Regulation of Unsolicited and Inappropriate Commercial Communications, 2024. The Consumer Affairs Department held a meeting in this matter on May 10.

DOCA guidelines prepared

Nidhi Khare chaired the meeting organized by the Department of Consumer Affairs (DoCA). It included representatives of the Department of Telecommunications (DoT), Telecom Regulatory Authority of India (TRAI), Cellular Operators Association (COAI) and all telecom companies. Officials of BSNL, Jio, Airtel, Vi were present.

What is there in the new guidelines?

According to the report, many important aspects have been kept in mind in these proposed guidelines, so that no other law can be ignored.

A list of unwanted or inappropriate communications is issued. For which many suggestions have been given by the committee members. Based on their suggestions, DoCA will soon finalize these guidelines.

The draft Guidelines on Prevention and Regulation of Unwanted and Inappropriate Commercial Communications, 2024 have been prepared by several subgroups of the committee constituted by DoCA in February this year. According to officials, several meetings were held for this and it was realized that such unwanted calls are a big problem and its solution is very important.

Advice on displaying caller ID

In these guidelines, many aspects have been considered by TRAI and DoT to prevent fake calls. Earlier, TRAI had advised all telecom companies to activate caller name. Also, smartphone manufacturing companies were instructed to enable this feature.

Officials attending the meeting said the Telecom Commercial Communications Consumer Preference Regulations 2018 have asked key institutions such as banks, financial institutions, insurance companies and trading companies to implement the digital consent acquisition (DCA) system. The main objective of the DCA system is to create a unified platform where consumers can give their digital consent.