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A very big and relief news has come to the fore for crores of customers of India Post and common citizens who use its digital services. Now if after booking Speed Post, Parcel or any other postal service, you cancel it for any reason, then your money will not be lost at all.
In a historic amendment to its traditional rules, the Postal Department has given official permission to refund postage fees in case of booking cancellation. This step of India Post will prove to be a major milestone in the direction of making its postal services more customer-friendly, modern and transparent like private courier companies. Let us understand in detail what the new notification is and how you can get your refund:
How to get refund on online and offline booking? (New Rules)
According to the official notification issued by India Post, customers will get the benefit of refund on bookings made through both online and offline (counter) modes, the rules of which are as follows:
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Web Portal and Mobile App Users (Online Booking): Senders who have booked postal items on their own through India Post’s official web portal or mobile app can cancel their booking online before the item is physically accepted by the Post Office and claim full postage refund.
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Post Office Counter Booking (Offline Booking): If you have booked a parcel or speed post directly by going to the post office counter, then the sender can go to the concerned post office and make a written request to cancel the booking. Additionally, if there is incorrect data entry (such as name or address mistake) during booking by the Post Office staff, the department can cancel the same on the same day of booking and process the refund.
Relief on suspension of services and international parcels also
In the new rules notified by the Postal Department, many important changes have been made regarding international postal services and emergency situations:
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Refund of Special Fee and Air Surcharge: If postal services are temporarily suspended due to administrative instructions or any emergency, the postage fee as well as special fee and air surcharge will be refunded to the sender.
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International Parcel Recall Facility: The new rules allow the sender to recall an ‘Accountable Outward International Postal Item’ (ie an international parcel that is trackable) en route from the booking office for any reason.
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Redirection from foreign destination: Under the new rules, customers sending international items will be allowed to return their parcel from a foreign destination or send it to another address (Redirect), which will be subject to the policy of the postal administration of the concerned country at that time.
Now there will be no fee for redirecting parcel?
Another great facility has been given to the customers in the notification. Now the recipient of ‘Accountable Inward International Postal Item’ (trackable parcel coming from abroad) can get it redirected to another address by paying the necessary postage fees at the delivery office.
Free redirection condition:
If the new address to which the parcel recipient wants to redirect the parcel falls within the delivery area of the same post office, then no additional fee will be charged by the postal department from the customer for this.
In case of cancellation of booking of postal item, the entire process of refund will be conducted as per the administrative instructions issued by the Department of Posts from time to time. This new change will save both time and money of customers.