If you get stale food in the train or are charged more than the MRP at the railway station, then complain like this

Indian Railway Complaint Number : Train is the cheapest and most comfortable mode of travel. Train is a good option for those traveling long distances. Because it may take more time, but less money. Traveling by train is the easiest for a common man. Because not everyone can travel by plane. They do not have enough budget to spend Rs 5000 to 6000 for a one-way flight. But people traveling by train often complain about food. If you are also troubled by the bad food in the train, then this article will be useful for you.

What to do if you get stale food in the train?
People often complain about the food provided by the railways. People also share their pictures on social media. Cockroaches and other insects have also come out of the earlier food. In such a situation, the passengers cannot do anything. They have to throw away the food and also waste money. Many times people complain about train services, but their complaints are not heard.

How to complain

• For this you can lodge a complaint from your phone.
• First of all, dial 139 number based on Indian Railways IVRS i.e. Interactive Voice Response System.
• You will then be asked to select a language.
• You will then be asked to press the number related to security assistance, medical assistance and accident assistance. You press 1 on the phone.
• After this you can press 2 for railway related questions, 3 for food complaints, 4 for general complaints and 5 for corruption complaints.
• In this way, you will be able to talk to the railway customer care and you can complain to them and get your money back.
• If you want to lodge a complaint while travelling in a moving train then you will also have to provide your seat number and PNR number.
• You can use toll free number to register complaint in train.

Complain about the carts at the railway station
Many times people also take food from the carts inside the railway station. Many food stalls serve stale or dirty food to the passengers. Due to which their health deteriorates. But the passengers think that the railways will not help them in this. If you think so then you are thinking wrong. Actually you can lodge a complaint against the stalls inside the railway station.

• For this, you can also register a complaint by dialing 139. Apart from this, you can also register a complaint through the Rail Help app.
• By email: You can also complain to the railway department by emailing them. You can visit the railway department website and fill out the complaint form or send a complaint to their email ID.
• Through Twitter: You can also complain through the official Twitter handle of the Railway Department.
  Contact train staff: If there is any problem in the train, you can complain to the train staff.