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UMANG App has been a very popular means for crores of subscribers of Employees Provident Fund Organization (EPFO) to check PF balance and track claim status. But often in the beginning of the month, at the time of salary receipt or during server maintenance, problems like ‘technical glitch’, session expired or loading error start appearing in Umang app. At such a time, if you suddenly want to check the balance of your PF account, download the passbook or withdraw PF money for any emergency need (like medical emergency, marriage or house construction), then there is absolutely no need to panic. All these facilities are available 24 hours on the official website of EPFO and its Unified Member Portal directly through computer or mobile browser without relying on any app.
If the passbook is not opening on Umang App, the detailed ledger can be downloaded directly from the special passbook portal of EPFO:
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Visit the official website: First of all, open the official passbook portal of EPFO (passbook.epfindia.gov.in) in the browser of your mobile or laptop.
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Enter login credentials: On the homepage, enter your 12 digit Universal Account Number (UAN) and password.
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Captcha and OTP Verification: Fill the captcha code shown on the screen and click on Sign In. A 6 digit OTP will come on the registered mobile number linked to your Aadhaar, enter it and submit.
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Select Member ID: Once you login, the member IDs of all the companies (present and previous) linked to your UAN will be visible on the screen. Click on the company account whose details you want to view.
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View Passbook or Download PDF: Here you can see your and employer’s contribution, accumulated interest and total balance by clicking on ‘View Passbook’. You can also save the complete PDF file by choosing ‘Download Passbook’ option for future records.
If you do not have internet connectivity or want to know the balance immediately without logging in, these two offline services of EPFO are most effective:
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Missed Call Service: From your UAN-registered mobile number 9966044425 Call at. After two rings the call will be disconnected automatically and within 60 seconds your account balance and last credit information will be sent to your phone via SMS.
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SMS Facility: By typing EPFOHO UAN HIN from your registered number. 7738299899 Send to (For English, write ENG instead of HIN). Within a few moments, you will receive complete details of your PF account in Hindi through SMS.
EPFO Member Seva Portal is the safest medium to withdraw PF Advance while in service or to withdraw full amount after leaving the job:
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Login to Member Portal: Open the EPFO Unified Portal (unifiedportal-mem.epfindia.gov.in) in the browser and login using your UAN, password and captcha.
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Confirm KYC: Go to ‘Manage’ tab in the menu bar and click on ‘KYC’ to check whether your bank account, PAN and Aadhaar card are in ‘Approved’ status or not.
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Select Claim in Online Services: Click on ‘Online Services’ in the main menu above and from the dropdown ‘Claim (Form-31, 19, 10C & 10D)’ Select.
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Verify Bank Account: Your details will appear on the screen. There enter the last digit or full account number of the bank account linked to your PF account and click on the ‘Verify’ button.
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Select the type of claim (I Want To Apply For):
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If you are withdrawing money for treatment, marriage or housing while in job, then Form 31 (PF Advance) Select.
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If you have left the job and it has been more than 2 months, then for the entire PF Form 19 (PF Settlement) and for pension Form 10C Select.
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Enter reason and amount: Select the reason for withdrawal, enter the required amount and enter your current address. After this upload a clean scanned copy of your bank passbook or canceled check (between 100 KB to 500 KB, JPG format).
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Final Submission from Aadhaar OTP: Click on ‘Get Aadhaar OTP’. Enter the OTP received on the mobile number linked to your Aadhaar and click on ‘Validate OTP and Submit Claim Form’. Claim acknowledgment (PDF Slip) will appear on the screen, download it.
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Name and IFSC matching in bank account: The canceled check you are uploading should have your name, account number and IFSC code of the bank clearly printed on it; Otherwise the claim may be rejected.
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It is necessary to have PAN card link: If your total service period is less than 5 years and withdrawal amount is more than ₹50,000, linking of PAN is mandatory to avoid TDS deduction of 10% to 20%.
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Marking of Date of Exit: If you have left the job, then before filling the final withdrawal (Form 19), do not forget to go to the ‘Manage’ tab and enter the date of leaving the company through ‘Mark Exit’.
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Processing Time: Once the online claim is submitted, EPFO usually processes the claim within 7 to 15 working days and the sanctioned amount is transferred directly to your verified bank account via NEFT. You can also check the actual status of your claim through ‘Track Claim Status’ by going to ‘Online Services’.