Citroen India upgrades standard warranty, customers will get assurance of 3 years or 1,00,000 kilometers

Citroën India has made a major change in the standard warranty to provide better experience and enhance confidence to its customers. Now the company’s popular models like C3, Basalt, and Aircross will get a warranty of 3 years or 1,00,000 kilometers. This new step is part of Citroen’s efforts to attract customers and increase showroom visits.

New Standard Warranty: What’s New?

1. warranty period:
   • Standard warranty of 3 years or 1,00,000 kms (whichever is earlier).
   • This new warranty will be applicable to all Citroën vehicles with immediate effect.
   • The eC3 electric crossover is not part of this policy.
2. Transferable Warranty:
   • This warranty is transferable to another owner.
   • This will increase the resale value of the vehicle and make the process hassle-free.
3. Complementary Road Side Assistance (RSA):
   • Customer will get free RSA to resolve on-road issues.
4. Protection against manufacturing and material defects:
   • Customers will be protected against manufacturing defects and poor quality materials.

Customers will get these benefits

1. Mental peace and confidence:

• Citroen claims that this warranty will provide a better ownership experience to the customers.
• Will ensure quality and reliability.

2. Genuine Parts and Services:

• All services will use Citroën original parts.
• Service will be provided by experts.

3. Saving in maintenance expenses:

• Under this warranty, customers will get relief from sudden heavy maintenance expenses.

Citroen India: Declining sales and new strategy

Citroen India is currently facing challenges due to low sales.

• Example:
  • Only 79 units of the Basalt model were sold in November.
  • Sales in October were even lower, at just 47 units.

New Strategies:

• To attract customers, the company is taking steps like warranty upgrade.
• Efforts are being made to improve sales and increase brand value.

statement from citroen india

Shishir Mishra, Brand Director, Citroën India said:

• “Citroën’s aim has always been to provide customers with innovative design, comfort and reliability.
• 3 Years/1,00,000 Kms Warranty is offered to enhance confidence in the quality of our product. This will further enhance the ownership experience for Indian customers.”