look news india
Air India: Due to a technical glitch in an Air India flight, 100 passengers are stranded in Phuket, Thailand for the last 80 hours. The flight, which was scheduled to take off on 16 November, was ultimately canceled after several delays. Since then the traveler is in Phuket. This information was given by the passengers of the flight on the social media website X.
This Air India flight was scheduled to take off from Phuket to Delhi on November 16 at 5.50 pm. It was initially delayed but later the flight was cancelled. Due to this the passengers got confused. He has shared his experience on social media. One user wrote, more than 100 passengers are stranded in Phuket, Thailand due to Air India. This includes small children and people who have essential appointments. Flight AI 377 was scheduled to depart on 16 November. Which was first delayed and then cancelled.
Not only this, some passengers said that they missed their connecting trains and taxis due to flight cancellations. Another passenger posted, ‘This is really a very scary situation. Connecting trains, cabs, flights canceled for two days. Why should people suffer personal injury due to a faulty aircraft?’
According to the report, people accused Air India of putting the lives of passengers at risk due to the faulty aircraft. One user wrote, ‘The flight was not fit to fly. How can an airline allow the lives of more than 150 passengers to be put at risk? These are the words of the pilot. Not suitable for flying. Still he flew, risking people’s lives. Who will take responsibility for this? The passengers also claimed that Air India neither refunded their ticket money nor arranged for any other means of travel.
What did the company say?
After the matter came to light, Air India claimed that the company has made arrangements for accommodation, alternative flights and refunds for the people. Air India regrets the inconvenience caused to the passengers of AI377 flight from Phuket to Delhi on 16 November. The flight was canceled due to a technical issue, while our staff on the ground were trying to minimize their inconvenience. All types of ground assistance including hotel accommodation and food and water were provided. Some passengers were accommodated on alternate available flights. The airline said passengers were also given a full refund and the option of flight rescheduling.