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Now it is expected that many problems related to online ticket booking will be resolved. IRCTC is improving the next generation e-ticketing system. The new version of the next generation e-ticketing platform will be available by March next year. This will also not cause any problem to the passengers in booking Tatkal tickets. This will increase the current speed of ticket booking manifold and people will be able to avail the facility of online ticket booking quickly. Along with this, the new initiative of the railways is also providing the facility of refunding money within two hours on ticket cancellation. IRCTC claims that 92 percent of the people are getting refund within just two hours.
The speed of booking will increase manifold
Many times one has to face disappointment while booking tickets on IRCTC website. When the load on the website is high, people face difficulty especially in getting Tatkal tickets. In view of this, IRCTC and CRIS are upgrading their ticketing platform. According to IRCTC CMD Sanjay Kumar Jain, the new version of e-ticketing platform will be implemented by March next year. This will enable immediate refund in case of ticket cancellation.
This amount will be refunded to your bank account in just two hours
IRCTC has started a service called Auto Pay on its website. Passengers are getting their money refunded in just two hours. Actually, this system is working like an IPO. Money is not being deducted from the bank account until the ticket is booked. Along with this, recycling work is also being done every hour. People who are cancelling their tickets or their tickets are not getting booked due to some other reason, their money is being refunded in two hours. 92 percent tickets are being refunded in two hours. IRCTC will soon achieve the target of 100 percent. The advantage of this will be that people will not book tickets if they get a waiting ticket. The Auto Pay system works like a normal gateway. Money is not being deducted from the bank account, it is just getting blocked for two hours.
If you do not want a waiting ticket then money will not be deducted
IRCTC has also found a solution to this problem in which waiting tickets are being given instead of confirmed tickets, then the person booking the ticket will have the option to choose. The advantage of this will be that if you do not want, money will not be deducted from the account. Even in case of transaction failure, money will not be deducted from the bank account. It is possible that the payment is not deducted but blocked and transferred to the bank account after some time.
IRCTC in action mode after receiving complaints
IRCTC is providing food to 16 lakh people every day. It is providing catering facilities on more than 1250 trains and more than 500 stations. It is also resolving the complaints of passengers on Rail Madad. IRCTC is seen in action mode these days on the complaints of passengers. IRCTC received more than 1000 complaints between 24 April and 24 August. To fix accountability in this, a fine of 25 thousand rupees was imposed. In 20 cases, a fine of one lakh rupees or more has been imposed. More than 150 base kitchens have been started till 15 August.
