look news india
Bikaner, July 17 (HS). North Western Railway Bikaner Division is working at various levels to resolve the inconveniences and complaints of railway passengers during their journey at the station and in the train so that the passengers can get immediate relief. The complaints of passengers are also being resolved on the Integrated Rail Madad Portal on Indian Railways.
According to Senior DCM of Railways, Mahesh Kumar Jevliya, a railway passenger can register his complaint on the Rail Madad portal during his journey through all means like mobile app, website, SMS, 139 helpline, e-mail, social media etc. Due to receiving all the complaints at one place on the Rail Madad portal, the resolution of complaints, problems and doubts of the passengers has accelerated. In the last financial year, from April 2023 to March 2024, Bikaner division received 21942 different types of complaints on the Rail Madad portal, which were resolved 100 percent.
The solution was done in an average time of 29 minutes. During the first quarter of this financial year from April 2024 to June 2024, Bikaner Division received 5756 different types of complaints on the Rail Madad portal. Bikaner Division also received passenger feedback on the Rail Madad portal, which was given by the passengers to the division for resolving the complaints of the passengers. The above responses were received as excellent and satisfactory. Bikaner Division is always striving to provide better facilities to the passengers.
