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News India Live, Digital Desk: Bank officials often advise that the first priority should be account security in case of card fraud. Here’s the complete process to get your card back or keep it safe:
1. Use the ‘Cancel’ button
The first thing to be found on the keypad as soon as the card gets stuck ‘Cancel’ Press and hold the button for 5-10 seconds. Many times, in case of transaction hang, doing this causes the card to come out. If this does not happen, do not re-enter your PIN on the keyboard.
2. Call customer care immediately
If the card does not come out, contact your bank immediately. 24/7 customer care number Please call.
This number will be found on the bank’s website, your bank passbook or the board inside the ATM cabin.
Tell them in which ATM the card is stuck and at what time. They will temporarily block your card ‘Hotlist’ or ‘Block’ Will do so that it cannot be misused.
3. Other options to block the card
If you can’t make calls, block the card in one of these ways:
Mobile Banking/Net Banking: Go to the ‘Cards’ section of the app and click on ‘Block Card’.
SMS Service: Many banks provide the facility to block the card by sending a specific message (eg: BLOCK XXXX).
4. Lodge a complaint at the bank branch
If the ATM is inside the bank premises: So immediately inform the bank manager or the officer present there. After verification they can get the card issued and give it to you.
If ATM is out: So go to your respective bank branch and give a written complaint. The bank will either get you the same card back or issue a new card within 7-10 days.
5. What not to do?
Do not tamper with the machine: Do not use any key, pen or sharp object to remove the card, this may damage both the machine and the card.
Do not take help from unknown person: Do not reveal your PIN to any stranger present in the ATM cabin nor let them touch the machine to withdraw the card.
Do not leave the machine: Do not leave the ATM cabin until you block the card or talk to the bank.