Now resolution of consumer complaints will be easy

Did any company not provide the product or service as promised? Were you deprived of satisfactory service even after paying? If yes, then now you will get a chance to avoid the hassle of lengthy government procedures. Jagruti, a generative AI based virtual assistant launched by the Government of India for consumers, will resolve your complaints from the comfort of your home. This initiative has been taken by the Ministry of Consumer Affairs to empower consumers and deal with the irregularities of the companies.

Jagriti: Consumers’ new companion

Jagriti has been developed by the Ministry of Consumer Affairs with the help of messaging platform Gupshup. Its objective is to simplify the process of filing a complaint and getting its resolution.

How does Jagriti work?

• Voice Recognition Ability:
  Jagruti recognizes your voice and registers the complaint. It also tells the status of the complaint during the next conversation.
• Authentication by mobile number:
  You just have to authenticate yourself by entering your mobile number, and can connect with Jagriti.
• Fast and effective process:
  Jagruti registers a complaint in less than a minute.

National Consumer Helpline 2.0: New Initiative

Jagriti has been launched under the National Consumer Helpline 2.0. This is a big step towards consumer protection.

1. Availability in different languages:
   • Jagriti works in multiple Indian languages, allowing consumers across the country to access it easily.
2. Track complaint status:
   • Consumers can track the resolution status through their complaint number.
3. CONVENIENT CONNECTIVITY:
   • Consumers can directly connect with the government without any hassle.

partnership with gossip

Gapshap founder and CEO Beerud Seth has played an important role in this project.

• He said,
  

  “Awareness is an important step to strengthen consumer expectations.”

• This technological initiative will enable consumers to get justice with the help of AI.

Revolutionary step towards resolution of consumer complaints

Jagruti aims to solve consumer problems and resolve their complaints at a faster pace. This initiative will take consumer protection to a new height.

What changes will come from awakening?

• Fast and transparent resolution of consumer complaints.
• Easy access to government services with the help of technology.
• The confidence of consumers in getting justice will increase.