Tips to stay alert from digital fraud and do safe banking

Dharamshala, 09 December (Hindustan Reporter). An awareness program was organized at Naddi by RBI Ombudsman Office Shimla with the help of Lead District Manager, Dharamshala. In this awareness program, detailed information was given about the Reserve Bank Integrated Ombudsman Scheme, 2021, safe banking practices and measures to avoid digital fraud.

RBI Ombudsman Shimla Shiv Kumar Yadav said that the purpose of the Integrated Ombudsman Scheme (RB-IOS) of the Reserve Bank is to further improve the resolution system of complaints related to banks or banking services. This will enable better resolution of customer complaints against entities coming under the regulation of the Central Bank such as banks and payment service operators. Under this there will be a portal, an e-mail and an address, where customers can file their complaints against the bank, etc. Customers can lodge their complaints, submit documents, know the status of their complaints-documents and give suggestions at one place. In simple words the customer will have a single reference point to lodge complaints, submit documents, track the status of their complaints and receive feedback. People will be able to complain to a centralized ombudsman about any bank or financial institution located across the country, regulated by the RBI.

Be cautious in banking and financial transactions

Bharat Raj Anand, AGM, PNB Share financial transaction and banking information only on secure and certified websites and keep financial transaction information personally safe. Do not keep banking related information written down in your email and mobile.

Emphasizing the need to be alert from cyber fraud, he said that if you get an email, message or call from an unknown person and he asks you for your personal and banking related information, then you need to be very careful. They said do not click on fraudulent links or attachments in any unsolicited emails or messages, and do not share any personal or financial information with them. These can cause great harm to you.