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RBI ATM Guidelines: Many times, while withdrawing money from ATM, cash gets stuck and money is deducted from the account. Many people get nervous in such a situation and wonder what to do now. Today we are going to tell you what you should do in such a situation. According to the rules of the Reserve Bank of India, if the ATM transaction fails and money is deducted from the bank account, then the concerned bank has to return the money within 5 days. If banks fail to do so, they will have to compensate the customer. In such a situation, the bank will have to pay a compensation of Rs 100 per day. This compensation will be calculated from the date of transaction till the refund is credited.
What to do if money is deducted from the account?
If money has not been withdrawn from the ATM and has been deducted from the bank account, then first of all take out the slip from the ATM and keep it safe. Keep the ATM machine number and ATM transaction slip with you. After this, contact the customer care of the bank from where the money has been deducted and inform them about the incident. In such cases, inform the bank immediately. Apart from this, you can go to any branch of your bank and lodge a complaint. While filing the complaint, you have to mention the ATM machine number and transaction number. After your complaint, the bank verifies the concerned ATM transaction and credits your account if your complaint is valid.
What to do if the bank does not listen to the complaint?
If the bank never accepts that the money has not been withdrawn from the ATM as per the transaction done by you, then in such a situation you can contact the ombudsman within the bank. You can also contact the nodal officer of the Ombudsman under the bank. If your complaint is not satisfied by doing this, you can also take the help of the court. But it is very important for you to have proof of this. You will have to provide proof that the money has been debited from your bank account and that you have not received the money from the ATM.
What is the rule of Reserve Bank?
As per Reserve Bank of India (RBI) norms, if money has been deducted from the bank account and not received from the ATM, banks have to credit the money by T+5 (within 5 days from that date). If the bank itself does not reverse the failed transaction within T+5 days, the customer will have to pay compensation. Further in case of delay in crediting the amount, in case of default in auto-reversal of the debited amount, the Bank will have to pay a compensation of Rs 100 per day and the same will be considered from T + 5 days till the date of credit. . Account.