look news india
Sehore, September 21 (HS). As a result of the able guidance of Collector Praveen Singh and the serious efforts of the district officials, Sehore district has been consistently coming first in the state for the last several months in resolving CM Helpline cases. In the state level ranking of CM Helpline released on 20 September 2024, Sehore district has again come first in Group-A. According to the CM Helpline ranking, a total of 6788 complaints were resolved in Sehore district in the month of August – September with 80.49 weightage score and “A” grade category, while Katni was at second place and Vidisha at third place in resolving CM Helpline.
Collector Praveen Singh said on Saturday that Sehore district has been consistently coming first in the state for the last several months due to the district officials of all departments resolving the complaints received from CM Helpline and the complaints of common people coming to the offices with full seriousness and sensitivity. He said that from time to time feedback is also taken from the complainant after resolving the complaint. He congratulated the entire team of the district including all the officials of the district for coming first in the state in resolving complaints of CM Helpline. He said that all government servants should always try to resolve the complaints and problems of the people as soon as possible and provide relief to them.
The collector said that departmental officers are guided at the district level to overcome the difficulties in resolving complaints and to resolve them within the time limit. Along with the district officers, the field staff also contact the complainants and work with full seriousness and promptness for quick resolution. With proper guidance, the complaint is resolved at the first level itself before it reaches the higher level.
Emphasis on satisfactory redressal of complaints
Collector Singh has instructed all the officers to not only resolve the complaints and problems received from CM Helpline, but also to always make efforts to ensure that the resolution is satisfactory. For this, it is important to maintain constant contact and communication with the complainant until the problem is resolved.
Detailed review of dismantling
For quick and satisfactory redressal of complaints of CM Helpline, the Collector regularly reviews the cases of CM Helpline of all departments on a daily basis. Along with this, complaints of CM Helpline are also thoroughly reviewed in the time limit meeting held every week. Along with the review at the district level, review is also done at the section and district level and the district officers of the concerned departments also work for its regular review and redressal.
Appreciation of the working style of officers
Continuous communication is maintained with the complainant by the officials of all the concerned departments and the rural staff. If there is any difficulty in resolving complaints and problems, the complainant is personally contacted and he is informed about the actual situation regarding that complaint. Even after the resolution of the complaint, feedback is taken from the complainants over the phone. On many occasions, the complainants have expressed satisfaction over the quick resolution of the complaint and appreciated the working style of the officials.
