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Call drop problem Call drop is becoming a big problem in the country. To deal with this, the government is preparing to crack down on telecom companies. Information Technology Minister Ashwini Vaishnav said in the Lok Sabha that the government will take serious steps to address this serious issue. He said that the proposed steps taken by the government to tackle the problem of call drops would be considered in the near future. He also said that if telcos fail to address the issue of call drops, their licenses should be cancelled.

The Union Minister also said that we are monitoring the performance of Telecom Service Providers for the Licensed Service Area (TSP) based on the Quarterly Performance Monitoring Report (PMR) submitted by the Telecom Regulatory Authority of India (TRAI). ,

Trai Benchmark on Call Drop TSP in India
need to ensure that the call drops on their mobile network are within the benchmark prescribed by TRAI. In this regard, TRAI has also issued a notification titled ‘Basic Telephone Service (Wireline) and Cellular Mobile Telephone Service (Fifth Amendment) Regulations-2019’. With effect from 1 October 2017.

problem solving
Strategic Initiatives for DoT has taken strategic initiatives for infrastructure development in terms of quality services.
These include trade, sharing, spectrum liberalization, allowing sharing of active infrastructure, making available government land/buildings for construction of towers, etc.
From March 2014 to March 2022, about 16.82 lakh additional Base Transceiver Stations (BTS) have been connected for 2G/3G/4G-LTE services through TSPs across the country.
DoT has launched Interactive Voice Response System (IVRS) to get direct response from customers on call drops.
It has personally contacted about 5.67 crore customers since December 2016. Out of which 73.61 lakh consumers have participated in the survey.
Feedback is shared with TSP for taking timely corrective action. With this, around 1.73 lakh cases facing call drops have been resolved.

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