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Mumbai: At this time many people use the option of online banking to do money transactions. This makes the work very easy and also saves time. But most of the time you need money for some small things. For which you have to use ATM option. Earlier people used to go to the bank to withdraw money, but now with the availability of ATMs, it has become easy for people to withdraw money anytime and anywhere.

But while using the ATM, many people are facing various problems related to the transaction of money. In which the problem of getting trapped in the money machine has become common and it happens to many people.

While withdrawing money from ATM, money gets stuck in the ATM itself. In such a situation, many people are scared and again try to withdraw money from the ATM machine. In this situation you do not need to panic. If this is happening to you too, then this news is only for you.

 

Today we are going to tell you how to get back money stuck in ATM.

how to contact bank

According to the rules of RBI, if the account holder withdraws money from his bank’s ATM or any other bank’s ATM and the cash is not withdrawn, but the money is deducted from the account, then in that case contact any nearest branch. of your bank. If the bank is closed then call the customer care of the bank and give details. Your complaint will be notified. For this the bank will get one week’s time.

 

Keep the transaction slip with you

While withdrawing money from the ATM, the transaction may have failed, but you should keep the slip. So don’t forget to always take out the slip while doing the transaction. If for some reason the slip is not generated, you can also give the statement to the bank. The transaction slip is important as it prints the ATM ID, location, time and response code from the bank. So if possible try to remove that slip.

Bank will refund within 7 days

In view of such cases, RBI has prepared special guidelines. Accordingly, in such cases, the bank will have to return the money to the customer within 7 days. If the bank does not return your money within a week, you can approach the Banking Ombudsman. If the bank is unable to repay the customer within 7 days, the bank will have to pay Rs 100 per day to the customer.

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