look news india
Has it ever happened to you that you have gone to the bank for some work and the bank employee present there refuses to do your work, or makes you wait unnecessarily, like asking you to come after lunch or not finding you at your seat when you reach on time, then you have to face a lot of trouble. But do you know that such employees who postpone your work during duty hours can be immediately taken action against for this negligence. You just need to know your rights and the ways to use them. Yes, the Reserve Bank of India (RBI) has given many rights to bank customers and also many facilities, through which you can complain about such problems.
Lack of information is the cause of trouble
Actually, bank customers have to face such problems due to lack of information, because what rights do they have to deal with such cases? Most people are not aware of this, whereas you can complain about such negligence and take action against the concerned employee. Bank customers get many such rights, about which customers are usually not aware. It is important for the bank to deal with the customers in the right manner. If this does not happen, customers have the right that if the bank does not behave properly, then they can directly take their complaint to the Reserve Bank (RBI).
Don't sit quietly after getting upset, do this work
Due to lack of knowledge of their rights, customers become victims of the careless behavior of employees and keep wandering here and there for their work and keep waiting for hours. But if any such case comes with you in future, then know that you can complain about that employee directly to the Banking Ombudsman and get the problem resolved. All you have to do is not sit quietly when such a problem arises, but if a bank employee delays your work, then first go to the bank manager or nodal officer and register your complaint.
These methods will work when trouble comes
Bank customers can also register their complaints on the complaint redressal number. In fact, almost every bank has a complaint redressal forum to settle customer complaints. Through which immediate action is taken on the complaints received. For this, you can complain by taking the complaint redressal number of the bank of which you are a customer. Apart from this, the facility of registering a complaint is also provided by calling the toll free number of the bank or on the online portal of the bank.
You can directly complain to the Banking Ombudsman
If you have also faced such a problem and the matter has not been resolved even with all the methods mentioned above, then you can directly tell your problem to the Banking Ombudsman. For this, you can send your complaint online. To register a complaint, you have to login to the website https://cms.rbi.org.in. Then when the homepage opens, you have to click on the File A Complaint option given there. Apart from this, a complaint can also be made to the Banking Ombudsman by sending an email to CRPC@rbi.org.in. RBI's toll free number for redressal of complaints of bank customers is 14448, on which the problem can be resolved by calling.