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Flipkart Big Billion Days 2024: It's time for consumers and businesses to go big. Flipkart's 'Big Billion Days Shopping Festival', which is starting on 27th September, is one of the fun ways to celebrate this shopping season by offering the biggest shopping opportunity of the year. Flipkart's 'VIPs' and 'Plus members' will get a chance to participate a day early. There have been ten editions of BBD (Big Billion Days) during which customers have been offered lucrative deals. This time too, Flipkart is leaving no stone unturned to provide customers with a convenient shopping experience on their favourite online shopping platform.
Flipkart believes that receiving orders is an important but small part of the business, and the real work of winning customer loyalty begins only after that. From discovery to delivery on the platform, the company's strong secure ecosystem protects consumer rights and ensures that consumers get their desired products in perfect condition and their personal data is also protected.
Multiple payment options are provided keeping in mind the safety and convenience of customers while booking orders. Flipkart uses a multi-layered and sophisticated IT infrastructure to ensure the safety of customers and to keep their data and privacy secure.
Flipkart keeps customers informed about the status of their order through email and SMS at every stage of the transaction. Customers are given the option to choose the delivery day and time and Flipkart notifies the customer whenever their order crosses a certain milestone during the journey. Due to this feature, the customer has complete information about the delivery agent and delivery time and can adjust his routine accordingly to get the packet delivered on time.
Customers' money is safe as one-time passwords (OTPs) are used when using internet banking or any other digital payment mode. OTPs are also used at the time of delivery to ensure that the goods reach the right customer. The use of OTP protects against online fraud, data theft, and other threats. For the ecommerce ecosystem in general and consumers in particular, all the efforts made for customer security in this type of system boosts one's confidence and morale.
'Flipkart Support on WhatsApp' enables customers to convert their cash-on-delivery orders to prepaid. If for any reason the customer cannot be reached, the update provided by 'Flipkart Support on WhatsApp' helps in selecting the date and time for any installation work without any hassle.
An option that takes the shopping experience to a higher level is Flipkart’s ‘Open Box Delivery’, wherein if the customer is not satisfied with the quality and condition of the product delivered to them, they can reject the delivery immediately after arrival.
Another feature introduced by Flipkart is 'Real-time sharing of location', which takes into account the safety of both the 'Wish Master' (the delivery man who fulfills the customer's wish) and the 'customer'. It also helps in delivering the packet to the right person. This includes maintaining constant and quick communication with the customers and understanding their specific requirements and ensuring that minimal 'returns' are made, and even if done, the return process is smooth without asking any questions and the product is returned with full payment amount.
In this era of savvy customers and extremely active social media platforms, Flipkart is also available on 'X'. The X handle of Flipkart Support aims to ensure that all customers get quick and efficient assistance regarding their complaints. The company also informs its customers on how to reach the official handle of Flipkart Support so that no customer falls prey to financial fraud by visiting a fake Flipkart account on X.
The official Flipkart support handle is a verified Twitter account with a verification tick. Accounts with fake Flipkart handles do not have a verification tick. Flipkart actively maintains information about its real X handle and customer service support phone numbers and mail IDs so that buyers can reach out to Flipkart in times of need. Using social media messaging and videos, Flipkart informs customers about the dangers of fake accounts and their support system and advises them to be wary of them.
As a responsible businessman, Flipkart is aware of its social responsibilities and makes every effort to fulfill them. These measures enable consumers to easily access high-quality and affordable products and services, and fulfill their dreams by delivering their desired goods/services quickly and safely to citizens across India.