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Amazon Great Indian Festival Sale has started. This time the sale is going to be special, because this time Amazon has made a lot of improvements in after-sale service, security and delivery, so that customers do not face any problem in buying electronic products from Amazon. Navbharat Times has spoken to Amazon India's Consumer Electronics Director Ranjit Babu about this.
What will be special this festive season?
Amazon Great Indian Festival Sale will be special this time, because customers will be able to buy electronic products like smartphones, smart TVs, fridges at the lowest price. Products are being offered at low prices by both the brand and the seller. Customers can enjoy no-cost EMI for up to 24 months. If you do not have a credit card, you can use Amazon Pay Later. Amazon Pay Later can be activated by entering some basic details. A great exchange offer is being given in the sale. In such a situation, this can be the best opportunity to buy smart TVs, smartphones, fridges.
What kind of discounts are available on iPhone?
Amazon is offering iOS products at the lowest price. iPhone 13 can be purchased for Rs 37,999 in the sale. This also includes bank offers. If you use Amazon Pay Later, you can enjoy no-cost EMI for up to 12 months. If you are thinking of buying an iPhone for the first time, then this can be a good opportunity. With the help of SBI card, you can get 5 percent extra discount offer.
Explain about Amazon Pay Later service
Amazon Pay Later is a credit service in which customers will be able to make purchases without money according to their credit profile. Credit card is not required for this. Customers will have to enter some important information. After two minutes, customers will be able to make purchases with the help of Amazon Pay Later.
What kind of additional offers will Prime users be able to enjoy?
Amazon Prime users will be able to enjoy Amazon Great Indian Festival Sale 24 hours in advance. Along with this, some extra discount offers will also be given to Prime users. The product will be delivered to Prime customers in zero to 2 days. Apart from this, a great exchange offer is also being given.
What are the plans for faster delivery in villages and small towns?
We are using machine learning, which will help in understanding the needs of villages and small towns and then delivering faster to those people.
What's new in terms of delivery?
This time the delivery from Amazon will be done according to your time and date. Meaning if you go to office or college, you will be able to get delivery by choosing the date and time as per your convenience. Amazon is making delivery to every pin code of the country. Installation facility is being provided after delivery. Apart from this, work has also been done in terms of security. Before delivery, you will know who is going to deliver to you. You will be able to see the name and photo of the delivery person.
Are there many problems with electronic products after sales? What are you doing about it?
One problem with electronic products is that after buying the product, there is a problem in transferring data from Android to iOS. To overcome this, we are starting a phone setup service. It is being liked a lot. This is a paid service. Despite this, there is a huge demand for it. We are going to make it available to all the pin codes of the country.
What improvements have been made in after-sales service?
Amazon is offering a guaranteed replacement facility. Amazon will connect directly with the brand for the guarantee and customers will be able to track its updates.
How will the sales be this time?
Amazon expects double-digit growth across all categories.